This used to work well!

Huh!? How Dare I not answer to your support request in less than 24 hours ! Holy crap! …not yet sure if I should laugh, cry or get mad.

Workflow for the support: Easy issue and I know where it comes from–> reply with a fix suggestion.

No idea yet wha this happen: –> Investigate and follow up with a constructive suggestion or apply a fix, or add this to the todo list.

No time at the moment: –> Reply as soon as possible.

Feels like someone got an answer quicker than me:–> Maybe it’s a Premium user, maybe he’s question was longer on the forum, maybe it was a simple to solve issue.

In your case, it was a combination of all of this: Premium users ( you are a FREE user), questions up longer than you think (they receive an answer a couple of days later after posting their questions) , because we had a solution or are already working on the fix.

My intention was not to ignore you but to take time to investigate our issue and come back with a solution/fix/answer.

To the MOD, please to remove the “I returned to …… one that is old but actually works” , it makes the feedback feels like the whole purpose of this review was to do advertisement for that plugin and it’s unethical.

Anyway, thanks for stopping by, I’m fast with providing help but unfortunately not yet this fast.

Cheers,
The RSS Post Importer Nerd

Huh!? How Dare I not answer to your support request in less than 24 hours ! Holy crap! …not yet sure if I should laugh, cry or get mad.

To the MOD, please to remove the “I returned to …… one that is old but actually works” , it feels like the whole purpose of this review was to do advertisement for that plugin and it’s unethical.

That’s not going to happen but perhaps you may want to try a different approach?

Here’s an example.

This used to work but then stopped after asking for support i got ignored while other support tickets was answered, I will not be using this plugin again, i returned to Web-O-Matic one that is old but actually works

I’m sorry you are having a hard time with this plugin. The authors put in many hours of their own free time to support this code. It’s not always possible to reply in a timely fashion especially when you have other responsibilities in your life. Such as working for a living to pay the bills.

24-48 hours to wait for a reply for a free plugin is not that long. There’s no obligation on the author’s part to support this plugin and when you leave a 1 star review based on that then you may have some unreasonable expectations. This is a free plugin supported on the author’s free time.

If you do choose to continue to use this plugin I hope that you will work with the author on your support topic. If that does happen then I sincerely hope you consider updating your review.

I totally agree time is not always available but considering that he replied to another ticket after i posted mine, a simple courtesy reply as in “I’ll get back to you as soon as i can” reply just to acknowledge you have seen the ticket would have been nice. I did love this plugin, it’s a shame. and for the record my support ticket is over 2 days old

Thank you for the head up Jan,

Seems like this whole free support thing is draining all the energy and lust out of me to provide any support at all while reading reviews like these, anyway, will give take this approach next time.