This value should not be blank [image]

  • Resolved pixelsophie

    (@pixelsophie)


    8 months, 4 weeks ago

    Hi,

    maybe anyone will help me. I have product error. Every new product shows these error. I muss go edit, save and the image are not blank. But i must do it for more than 100 articles. Is there a easier way to solved it?

    Screenshot find here: https://prnt.sc/N1FeGZ-rPNkK

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi there @pixelsophie ??

    Thanks for reaching out about this. Let’s troubleshoot it together!

    I have product error. Every new product shows these error. I muss go edit, save and the image are not blank. But i must do it for more than 100 articles. Is there a easier way to solved it?

    The full picture is not currently clear, I’m afraid.

    For the product appearing up-top in the screenshot, both the description, and image, are reported blank. What has changed in the way products are added, when this started happening?

    What types of image files are they? Are the images uploaded and hosted using the default WordPress and WooCommerce functionality, or otherwise?

    How about caching?

    We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

    Thread Starter pixelsophie

    (@pixelsophie)

    Thanks for answer me quickly!

    For the product appearing up-top in the screenshot, both the description, and image, are reported blank. What has changed in the way products are added, when this started happening?

    It is at the first use in this case.

    What types of image files are they? Are the images uploaded and hosted using the default WordPress and WooCommerce functionality, or otherwise?

    jpg files uploaded via JTL Connector Plugin, but the image are exist already. I saved the product with wordpress – image are right there.

    No chaching.

    I solved it in this way. I click on edit and than a klick aktualisieren: https://prnt.sc/Aa_vXhzqQBlT

    • This reply was modified 8 months, 4 weeks ago by pixelsophie.

    Hmm. It sounds like there are two possible options, moving forward, @pixelsophie.

    1. Go ahead and manually update all ~100 products (click on edit and than a klick aktualisieren). Which you are trying to avoid.
    2. Go ahead and reach out to the JTL Connector Plugin’s support channel (linked here), as this is identified when utilizing it. They would be in a better position to assist you.

    I trust that points you in the right direction, but if you have more questions, let us know.

    We’re happy to help.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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