Though opt-in disabled, user sync sent to *everyone*!

  • Resolved Steve Borsch

    (@sborsch)


    5 years, 10 months ago

    We have several dozen clients using Mailchimp for WP and we’ve never had a problem until now … and this one is a doozy.

    Our new client, whose site we built, was encouraged to sign up for Mailchimp. We added your plugin and User Sync in order to synchronize their initial 103 customers of theirs to their new list at Mailchimp (they’ve not yet emailed anyone out of Mailchimp).

    The problem? Even though all sync’ed users were set as being subscribed at Mailchimp, in your plugin, and in Ultimate Member (also used on the site), ALL CUSTOMERS BEING SYNCHRONIZED RECEIVED A SUBSCRIPTION VERIFICATION EMAIL!

    To say that my client was pissed off is an understatement.

    Here are three screenshots of settings at Mailchimp, in Mailchimp User Sync, and within the Ultimate Member integration. As you can see in your plugin both the “Implicit?” and “Double opt-in?” settings are set correctly: View screenshots

    I have NO idea how this happened. Do you? Mailchimp points the finger at your plugin, while also saying, “Um…we don’t know but it’s likely on your side.”

Viewing 1 replies (of 1 total)
  • Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hey Steve,

    Thanks for reaching out to us and sharing the screenshots.

    Based on the settings, I am sure this is not an issue from our end. Since you have disabled “Double Opt-in”, when users are synced, they should not have been sent the verification email.

    To see if it indeed is an issue from MailChimp.com’s end, please create a new form using our plugin, set “Double Opt-in” to “No” and test the form with a different email address. Let me know if you receive the verification email or if you are directly added to the list.

Viewing 1 replies (of 1 total)
  • The topic ‘Though opt-in disabled, user sync sent to *everyone*!’ is closed to new replies.