Thumbnail Image Issue

Would you please help me with the thumbnail images?
It ‘s so urgent.
Thanks

@nazaninm — Thanks for using nRelate on your site. For WordPress, we don’t support custom thumbnail sizes right now. However – we do support custom thumbnail sizes with the javascript version of our Related Content plugin. If you’d like to switch over to javascript, this requires manually installation and you wouldn’t be able to use our other WP plugins (Most Popular, Flyout) alongside javascript.

If you’d like to do this, please see installation instructions for javascript here – https://partners.nrelate.com/Install/javascript

– Katrina @ nRelate

Thanks,
I pasted the js code into the template, but it does not show anything now,
I just want the thumbnail images don’t get cut off !

Thanks

@nazaninm — Apologies for the delay here. Now that the javascript code has been installed, we can get started on the indexing process for your site. I’ve asked tech to get started on the indexing process for ginzametrics.staging.wpengine.com and once we finish getting all of your content in, Related Content will start to appear wherever the code has been applied on your page. Then you’ll be able to change and customize the plugin settings via partners.nrelate.com.

We’ll notify you once indexing for your site is complete.

Thanks,
Katrina @ nRelate

@nazaninm — Your robots.txt file is preventing us from crawling the website: https://ginzametrics.staging.wpengine.com/robots.txt. Please allow and let us know so we can try indexing again at that time.

– Katrina @ nRelate