Thumbnail images not being cropped

  • Resolved contactpoint01

    (@contactpoint01)


    2 years, 6 months ago

    Hi,

    Since the WordPress update to 6.0.2 and Woocommerce update to 6.8.1+, the thumbnails are not getting displayed properly. We use the following code to display the thumbnail:

    get_the_post_thumbnail(null, ‘shop_catalog’);

    While this is working for the older posts, for the newly uploaded images, the 300×300 image is not being retrieved but the full size original image is what is being retrieved, and therefore does not display the thumbnail correctly.

    Any assistance with this will be of much help.

    Thanks!

Viewing 1 replies (of 1 total)

  • Hi there @contactpoint01,

    Thanks for reaching out!

    Since the WordPress update to 6.0.2 and Woocommerce update to 6.8.1+, the thumbnails are not getting displayed properly. We use the following code to display the thumbnail:

    get_the_post_thumbnail(null, ‘shop_catalog’);

    It sounds like you may be using a custom snippet or modifying your theme in some way. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Are you using a child theme to make those customizations?

Viewing 1 replies (of 1 total)
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