Thumbnail Images on click i get a spinning wheel

Hi dear user.

What version are you using?

Thanks.

Hi There,

I am using your free plugin Gallery – Wpdevart Gallery Version 1.5.0 and wordpress Version 5.3.2. How can you help urgently.

Thank you

On clicking the image thumbnail the popup window opens with a spinning wheel and nothing on popup window works like the play, next, prev button don’t work as well as the image also does not open big.

How fast can you fix this?

Thank You

Hi dear user.

It is not a general issue, so we need more details about this issue.

First of all, can you send us your gallery page URL?

Also, tell us what plugin and theme are you using, maybe there is a conflict or other issue.

Thanks.

Hi There,

I can’t send you the url because it is a confidential page with a login for employees only.

I can send you images somehow if you can provide me with your email address.
It was working on our test server but not on over live website.
thanks

Hi dear user.

Can you tell us what changes you made when you transfer website from the test server to the online server?

Maybe you add other plugins and there is a conflict.

Thanks.

Hi,

No changes. Just transfered the site to go live. It seems like it is having an issue with the permalinks when they are set to “postname.” When i change the permalinks to “plain”, it works.
I am not sure now what to do here to fix this because i need to have the permalinks set to “POSTNAME” for my website.

A prompt reply would be appreciated. A suggestion to fix would also be appreciated.

Thanks

Hi dear user.

As we remember you asked for an email for sending us screenshots, you can send it to our support email – [email protected].

We will check it and try to find a solution.

Thanks.