Thumbnail issue

Can you send the youtube url links that didn’t work.

You can take any url from the youtube..

For example : https://www.youtube.com/watch?v=7zBrbdU_y0s

Could you please reply on this ASAP?

Yes, I found the issue with it and need to work on it. Should get fixed by next release.

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The tested result is at https://odude.com/demo/flexi/flexi-gallery-portfolio/

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When you are going to release new version?

Overwrite this file
https://github.com/gupta977/wp-upg/blob/master/libs/functions.php
and let me know if that solves your issues.

Okay I updated file which you suggested but I am getting issue with some old video thumbnails now which was already in our database before change in the file. For example, this youtube link “https://youtu.be/70LOCg1aVQ8”.

I don’t see any issues with old vidoes.
Our plugin is not updated since last 4 months. So which old videos you are getting issues with ?
From when you started receiving this issue ?

some old videos but not all are having this issue after updating their provided file.

if you go to our UAT website that video page, they can see many videos not able to display thumbnails

https://uat.salonstreet.com.hk/haircut-instruction/

There must be 2 type of youtube url.
Send me youtube url by editing post.

1- youtube url with thumbnail
2- youtube url without thumbail

1- youtube url with thumbnail

2- youtube url without thumbail

https://youtu.be/fnHoDchpjvE

Still didn’t get any response.

Could you please give answer on it.

Thanks

The incomplete information takes much time then expected.

The missing thumbnail occurred after I gave you update file or it is from beginning ?
Is all old thumbnail were visible correctly before and not working only of new videos ?

The video url you sent me successfully created thumbnail after I post.

You may need to provide me your login details at [email protected] , to get it fixed only for you.

Further query do send mail only, I am marking it as resolved as it is only specific to you.

The missing thumbnail occurred after I gave you update file or it is from beginning ?
Reply: It happened before updating your file and only new videos cannot.

Is all old thumbnail were visible correctly before and not working only of new videos ?
Reply: Yes, but after updating your file, some old videos cannot show thumbnails.

I am sending login details of my website on your mail.. Please check it..
Also please don’t update plugin becuase I have customized plugin according to my requirement.

Update this file
https://github.com/gupta977/wp-upg/blob/master/libs/functions.php
and let me know if it works ?