Thumbnail not available issue

Hi @faisal95bd, thank you for using Spotlight.

We’ve seen this happen from time to time for a number of reasons, but it shouldn’t keep repeating itself, that’s for sure.

Have you also tried reconnecting your Instagram account at any point? That usually helps to clear up any hidden issues.

If you have, we may need to investigate deeper. Firstly, can you please share the access token expiry date? You can find it in the Accounts list. Click on the IG account in question and then “View access token”. You’ll need to enter your WP admin password to view the access token and its expiry date.

Hi,
Thanks for the reply.

The access token expiry date seems okay.

I’ve reconnected my IG account and will see if that fixes my issue.

Thanks, @faisal95bd. Keep us updated. Is it still working so far?

Hi @markzahra it didn’t work permanently.

It’s back again

Hi @faisal95bd, this is one we’ll need to look into deeper. Could you reach out to our team here so that we can take a closer look, please? Reference this thread so that we’ll know it’s the same issue.

@markzahra okay, done.