Thumbnail problem with theme

  • Hello,

    I’ll state upfront that I’m using a paid theme (deepfocus by elegantthemes). But I’m not getting adequate support from them. They’re pushing back saying what I’m asking for is a theme customization. But clearly, things broke when I updated theme version.

    After upgrading theme version to latest, the homepage featured slider became bigger and the gallery thumbnails for vertical (portrait oriented) images started to appear stretched. I searched around their forum and found some related topics where it was suggested to use the regenerate thumbnails plugin. I ran the plugin on all images. However, nothing got fixed. Homepage featured slider still changes sizes for each image as it cycles through. Thumbnails in gallery still appear stretched.

    On digging a bit, I found that proper thumbnails are not getting picked up for all images. Here’s an example of img src code from gallery page: (https://photomithra.in/category/showcase/)

    A good one looks like this – its picking up the 207X136 size thumbnail’s URL:
    <img src=”https://photomithra.in/wp-content/uploads/2013/01/20130119_0114-207×136.jpg&#8221;

    A bad one looks like this – its picking up the original image’s URL to be used as thumbnail:
    <img src=”https://photomithra.in/wp-content/uploads/2013/01/20130112_0045.jpg&#8221;

    I’ve verified that all necessary thumbnails are physically present on my hosting storage. Is this a theme problem? If so, any idea how it can be fixed?

    Apologize once again for posting query related to a paid theme. Just hoping to get some answers.

Viewing 6 replies - 1 through 6 (of 6 total)

  • I just looked at your home page and it looks fine, i mean no images seemed to be stretched.

    Thread Starter srinivasa83

    (@srinivasa83)

    Thanks a lot for the response.

    Problem with homepage is that featured slider is changing sizes for every image. It should ideally pick up 960X447 sized thumbnail version. Its picking up that size for some images but not for all. You can see this if you view page source. Similar problem with gallery page as well.

    Did you look at how the thumbnails are named and see if they have odd differences for making the theme to pick the odd sizes?

    Thread Starter srinivasa83

    (@srinivasa83)

    Yes – double checked again. All necessary thumbnail files are present in the same directory as the original image

    Surprisingly your homepage seems to be fine now. Did you change something? How did you fix them ?

    Thread Starter srinivasa83

    (@srinivasa83)

    Yes – homepage looks fine now. Though, there’s one image on the featured slider that looks stretched (again, picking the full sized image instead of thumbnail version).

    I had to run the regenerate thumbnails plugin multiple times. Each time, the problem would get partially fixed (some images started appearing right, but some continue to pose problems). Till today, I’ve run the plugin about 5 times! Not sure what is the significance of this behavior? Also, not comfortable knowing that I still do not know what the problem was!

Viewing 6 replies - 1 through 6 (of 6 total)
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