thumbnails

  • Hello, I use the plug-in on several sites.
    In the dashboard, some sites no longer display the site image. By refreshing the thumbnail it doesn’t change.
    Thanks for your help

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support ddragovic

    (@ddragovic)

    Hello there,

    I apologize for the delay in getting back to you. It seems that we missed your request and I am truly sorry for any inconvenience this may have caused.

    Could you kindly let me know if you are still experiencing any issues with the website thumbnails on your sites? If yes, we would be more than happy to assist you in resolving this matter as quickly as possible when you open a support ticket at [email protected] so that we can take a closer look.

    Thank you for your patience and understanding.

    Thread Starter depber

    (@depber)

    Good morning
    Recently the display of thumbnails on certain sites is not perfect, I no longer have the image but just the menu. This doesn’t interfere with operation, but before it was better.
    Maybe it’s due to the sites….

    Plugin Support ddragovic

    (@ddragovic)

    Hey again,

    Most probably it’s due to the sites, more precisely with the first contentful image. We use Chrome Headless for this feature and we wait 0.5 seconds after the website has loaded to grab the thumbnail. This means that if your website doesn’t load in that 0.5 seconds, or if some elements don’t load, we will pick up what is on the website at the 0.5 second mark. I have just checked the green-bati.fr and it shows 2.3 seconds which exceeds the 0.5 second mark.

    When the first contentful image is being loaded under that mark the thumbnail will load normally.

Viewing 3 replies - 1 through 3 (of 3 total)
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