Viewing 12 replies - 16 through 27 (of 27 total)
  • Thread Starter mako2

    (@mako2)

    Hello, hello
    Can anybody help me please
    I dont know what else to do ??

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @mako2

    Did you disable the child theme and test with the latest version of Storefront? It would be version 2.2.8.

    If everything looks okay using Storefront on it’s own, this would then be a problem with your child theme, I recommend reaching out to the developer of that theme.

    Let me know how you get on!

    Thanks,

    Thread Starter mako2

    (@mako2)

    Hello, I am not using a child theme. I am using the lattes version of Storefront as you can see here https://snag.gy/hEnypT.jpg

    I am desperate. I dont know what else to do and the plugin developer doesnt offer me any support

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @mako2

    Looking at the images, like my colleagues have mentioned, the aspect ratios are different for each image so a square image will look different to the rectangle image.

    If you have 1:1 selected then something must be causing this as it shouldn’t happen out of the box.

    Can you paste your system status report in a code block, please?
    https://make.www.ads-software.com/support/handbook/forum-welcome/#posting-large-excerpt-of-code

    Thanks,

    Thread Starter mako2

    (@mako2)

    Hello, what is a ” system status report ” ? Where do I find it?

    Dashboard > WooCommerce > Status
    click the “Get System Report” button
    click the “Copy for support” button
    paste it here

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi again @mako2

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread on the Storefront forum for specific help there – https://www.ads-software.com/support/theme/storefront/

    Please note, we can only support the core Storefront theme and not a custom child theme.

    Thanks,

    Thread Starter mako2

    (@mako2)

    No, this is not solved.

    Here is the System Report https://pastebin.com/qzqPCCAX

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @mako2

    I can see that you are a few versions behind, can you update Storefront to 2.3.1 please and let me know how you get on?

    Your thumbnails are not using a 1:1 aspect ratio – can you let me know what the current settings are in the Customizer, please?

    Thanks,

    Thread Starter mako2

    (@mako2)

    Can anybody help me? I dont know what else to do. I have tried everything and I my thumbnails are still all messed up

    Your product images have different shapes. They are all rectangles, but some are tall and not wide. Others are wide and not tall. This is what is meant by different aspect ratios.

    Like every theme I have seen, the product blocks are all the same width. This means the height of the images will vary. This is what I see on your site. I think its the best appearance where images have different aspect ratios.

    If you want to make all the images the same height, there are alternatives. The alternatives may work for some people but would not be suitable for your images.
    – Set a fixed image height using css. Some images would be squashed and some would be stretched. This distortion would look very strange in my view.
    – Crop the images to a uniform size. Tall images would lose a bit off the top and a bit off the bottom. This is called hard-cropping. There are “hard-crop” settings at:
    Dashboard > Appearance > Customize > WooCommerce > Product Images
    I think for your products, cropped images would look awful.
    – Before uploading your images to WooCommerce, edit them in an image editor to make them all the same aspect ratio. Add some white margins to the images where needed. This would be a lot of work and not look so good for your products.

    To summarise, I think your layout and thumbnails are as good as they can be, because your product images have different aspect ratios.

    Thread Starter mako2

    (@mako2)

    Dear lorro (@lorro)

    That is not a loginal solution. The size of the thumbnails is supposed to be fixed automatically by WooCommerce from Appearance > Customize > WooCommerce > Product Images

    I do not need to resize the images manually before uploading them

    I did this 1:1 from the Appearance > Customize > WooCommerce
    area https://snag.gy/KTzEG9.jpg and then I regenerated thumbnails

    See here https://snag.gy/pxPg4S.jpg

    Result: https://snag.gy/4BQC5I.jpg

    I dont know what else to do ??

Viewing 12 replies - 16 through 27 (of 27 total)
  • The topic ‘Thumbnails all messed up, HELP’ is closed to new replies.