Thumbnails not being created?

  • Resolved jodzeee

    (@jodzeee)


    3 months, 1 week ago

    When uploading a portrait image to a WooCommerce product, I expect it to be cropped to the landscape size I have defined in my theme for the archive pages. The portrait version is showing instead.

    In my media library, I have a column that shows the available thumbnail sizes, and the portrait images don’t show any available. So I go to Perfect image and regenerate them. Now they show. But the portrait version is still showing on my archive page.

    I tried clearing my cache, but it still shows the portrait image. Then I look at the Media Library and Perfect Images again and both show the thumbnails are not there. If I view in FTP, I can see the thumbnails exist!

    I also tried uploading through the Media Library instead of via the Woo Product page. It shows the thumbnails were created, but the proper landscape thumbnail is still not showing on my archive page. I refresh the Media Library and Perfect Images and the thumbnails are gone again.

    It seems to only be happening to portrait images. Any idea what’s going on?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Val Meow

    (@valwa)

    Hey @jodzeee! ??

    Do you experience the same issue when the plugin is disabled? This doesn’t seem to be directly related to Perfect Images if it also happens in the media library. You can also try disabling other plugins to ensure there isn’t a process running that automatically unregisters your new thumbnails. Thanks!

    Thread Starter jodzeee

    (@jodzeee)

    I disabled Perfect Images and my WooCommerce archive page shows the images properly (landscape, not portrait).

Viewing 2 replies - 1 through 2 (of 2 total)
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