Thumbnails not loading in Safari

Hi

There is a problem with your websites SSL certificate. Safari will not load the site with an error

Safari can’t open the page “https://www.birthphotographybrisbane.com.au/baby-of-the-year/” because Safari can’t establish a secure connection to the server “www.birthphotographybrisbane.com.au”.

I suspect this could be the cause of the issues. Please could you update your SSL certificate to correct the error and then try loading the thumbnails.

Hi Bradvin,

Thanks for your help. I believe I have corrected the error with the certificate, but the thumbnails are still not showing.

Can I get you to check the SSL Certificate is ok at your end?

Kind regards,

Kylie

Hi there,

the same for me. Only on Safari the thumbnails not showing.

At https://www.ilgiornaledellarchitettura.com

Thanks,

Andrea

Hi @kyliegarner

I’m working back through support requests to find any we’ve missed. I’m sorry for the delay in answering this.

Are you still having this issue on Safari?

I am having the same issue at:

https://robertturnerphoto.com/camera-based-art/

Hi @daitoku,

Thanks for your reply. I’ll be actively looking at this issue over the next day or two to see if we can duplicate it and identify what may be causing this for yourself and others.

I’ll pop back here with an update or to ask for additional information if needed.

Thanks Phil,

Let me know if I can be of assistance.

The site I referenced is hosted at WP-Engine and is using php 7.2

Hi @daitoku,

Would you please send me an email to [email protected] and include the URL of this support thread?

https://www.ads-software.com/support/topic/thumbnails-not-loading-in-safari/

I’ll work directly with you on this and can then come back and update this thread later.

hi all – please update to version 1.6.11 to test if this issue with Safari has been resolved

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