Thumbnails not regenerating but no errors

  • Hi there,

    We’re running a WP site using a Lightsail instance and when I try and regenerate thumbnails it proceeds through the list without errors, but checking using FTP and trying to access the urls, the files are not being generated. This is working on my local instance on the site so it must be to do with Lightsail. Any help or alternative methods to get these new sizes working would be amazing – thanks in advance

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Cara

    (@dcka)

    Hi, @allismachine! I looked into this, and can you check if you might see any errors elsewhere on your site’s dashboard? For example, I see instances of sites being put into Safe Mode when using Lightsail.

    I’d also recommend that you reach out to your host for the Lightsail site so they can check if there are any blocks coming from their end that are preventing the files from being generated.

    Thread Starter allismachine

    (@allismachine)

    Hey @dcka really appreciate the reply, so no this is the thing the plugin seems to work its way through the library on the regenerate screen absolutely fine progressing through without any errors. No errors seem to show at all? Is there anywhere I should be looking for error messages? I have asked their IT dept running the instance to ask them if there’s anything they can amend as it is asking for FTP details to even install a plugin etc so I think the security and access is quite restricted

    Plugin Support thabotswana

    (@thabotswana)

    I did some research and found a guide on?how to move your images to s3.?I recommend you SSH into the server and regenerate the thumbnails there. Install the AWS CLI?using this guide. Then set your AWS credentials?using this guide.?Once this is done, you should be able to regenerate your images using the?commands stated here.

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