Thumbnails rotated (and stretched out)

  • Resolved fnx5

    (@fnx5)


    3 years, 10 months ago

    Hi there,

    First off:
    I’m very happy with your PhotoGallery plug-in, very grateful for the development of it! Thanks a lot for bringing it out!

    My current issue:
    Lately I have seen certain thumbnails incorrectly rotated.
    These used to be rotated correctly.
    When I click on these thumbnails, the full screen picture does show the correct rotation.
    With their incorrect rotation, they also look stretched out or not in proper ratio.

    What I have tried:
    I have both tried the ‘recreate’ button as updating the plug-in.
    After pressing the recreate button it gives me a processing icon, which took quite long and I honestly haven’t waited for it to finish, because I wonder if it will, due to the amount of pictures I have (thousands).

    What is your recommendation in this to resolve this?

    Thanks in advance and have a nice weekend!

Viewing 3 replies - 1 through 3 (of 3 total)

  • Dear @fnx5,
    Thank you for the report.

    Is your plugin updated to the latest version?

    Can we please have the gallery link to see the issue you are referring to?

    Sincerely,

    Thread Starter fnx5

    (@fnx5)

    Dear Asya,

    Thank you for your message.

    Yes I did (update) – as mentioned. I did have another update possible, I noticed, and updated to that one aswell. Unfortunately still there.

    Regarding the gallery link, the photogallery is not publically published.
    I made a partial screenshot, which I uploaded here. The second thumbnail is incorrectly rotated there (it’s a stairs)
    In case you need a view on the site itself, I can send you information to be able to view it. I would have to send that through another way. In case that’s needed, could you provide me with your e-mail or another way to share the information (not publically)?

    Thanks!

    Kind regards,

    Dear @fnx5,
    Thanks for the response.

    Please contact our support team using the following form.

    Sincerely,

Viewing 3 replies - 1 through 3 (of 3 total)
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