Thumbnails Stretched

  • Resolved meisemann1999

    (@meisemann1999)


    5 years, 6 months ago

    Since earlier today, I’ve been having a problem with stretched thumbnails when I try to do custom cropping. They show up correctly in the gallery editing window, but on the page, they appear stretched vertically and distorted. I’ve tried recreating thumbnails multiple times and opened an incognito window to make sure it wasn’t a cache issue. It can be seen in the first image in the second row at the link I’ve provided and on a variety of other photos on that page.

    The page I need help with: [log in to see the link]

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  • I’m having a similar issue. I haven’t made any changes to my gallery, but my square thumbnails are all displaying distorted/stretched images.

    Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    Please note that your gallery is loading and not opening the images. See the following gif.
    Please make sure you are using the most updated version of Photo Gallery plugin (if you are using that), WordPress & your theme. Sometimes it isn’t obvious that there is an update available. Go to Dashboard > Updates and click the Check Again button to be sure.
    Furthermore, deactivate all of your plugins except Photo Gallery. If this solves the problem, reactivate each plugin one by one, until you spot the problematic plugin. If found, contact that plugin’s developers for help, or use a different plugin.
    Switch your theme (temporarily) to a default WP theme such as Twenty Fifteen to see if your theme is causing an issue. If so, contact the theme’s developers for help, or use a different theme.
    Then, clear all cache (server cache, caching plugin, and browser cache).

    Thank you!

    Have a nice day!

Viewing 2 replies - 1 through 2 (of 2 total)
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