Ticket #431 has not been responded to in 1 month.

I submitted my ticket over a month ago and there has been no acknowledgment of it or response to any of my chats asking about it. Can someone please take a look at this?

File Renaming Not Working
https://softlabbd.com/support/#/ticket/431/view

—–

I have been trying to rename the files being uploaded in my contact form 7 form. 

In the form, I have a field titled “applicant-name” ([text* applicant-name autocomplete:name] ). 

I set the rename settings to look like this: “%field_applicant-name%-ESSAY%file_extension%”

But when the file uploads, it uploads as: “%field_applicant-name%-ACCEPTANCE.pdf”

Can you tell me if I am doing something wrong with the tag?

The page I need help with: [log in to see the link]