Ticket Buttons Error

Hi Noah,

Hm strange, I think you are the first who reported this issue, have you tried to reinstall the plugin? https://time.ly/document/user-guide/troubleshooting/perform-manual-upgrade/

• This reply was modified 8 years, 2 months ago by Benjamin.

Hello Ben,

While I tried doing the manual reinstall, I can’t delete the plugin from WordPress. However I did follow the rest of the instructions, though I deleted the plugin through SFTP. Sadly the reinstall did not fix the problem.

I have always upgraded by deactivating, uploading the plugin to my server and then reactivating.

One thing to note is that I’ve run the calendar for a very long time. Since well before there was ticketing functionality. (So THANK YOU) I’ve had this bug for a very long time too, through many upgrades. So maybe the bug has burrowed way down…

Thanks again,
Noah

Hi Noah,

Please try:
– Delete the file uninstall.php from the plugin directory that is currently on the server (found under /wp-content/plugins/all-in-one-event-calendar). Deleting this file ensures that when you uninstall the current version of the plugin, your event data will be preserved when you delete the plugin (don’t skip this step – it’s important!)
– Deactivate the All-in-One Event Calendar using your WordPress Dashboard.
– Delete the All-in-One Event Calendar using your WordPress Dashboard.
– Database -> wp_options, click option_name to sort and delete everything with ai1ec_, this will delete plugin settings but events will remain in the database.
– Now install the latest version.

Hello Ben,
I tried to do as you said, and failed very very miserably. I clicked on the wrong thing in phpMyAdmin, and basically borked my WordPress install. It was amazing. The site repeatedly said it couldn’t connect to the database even after I undid what I had clicked on initially, and even though I went through the WordPress ‘repair database’ procedure. I had a database backup, but it wouldn’t restore for who knows what reason.

I was forced to reinstall WordPress. My site was completely empty. Then I moved the tables, one by one, into the new install by changing out their database prefix, ie wp_ to wp-. This saved all my content!!!!!! Only a bunch of site options were lost, as the buggy table was the WordPress options table, but this was really OK, all considering.

So, the million dollar question: Do the ticket buttons still show up? Nope! I had deleted the ai1ec options in the old database before moving the table.

A few things to note: the calendar did not auto-populate with the ‘published’ events. I had to go through to each individual event edit page and click “update”. Also, the category colors were lost, as were a few options like my time zone and preferred default calendar view. Nothing that couldn’t be fixed.

Thanks for the help and the calendar,
Noah

Actually, the calendar options and events were restorable, I just had missed those tables earlier…. long afternoon.

I am glad things are all set for you now.

Take care,
Ben