Ticket Capacity Not working on mobile

  • Hi, at the moment, when you set a capacity limit for an event. After a ticket has sold, the capacity changes on a the desktop but doesn’t go down on the mobile site (when viewing the website on a mobile device) for 5 minutes of so later.

    This is a problem because if you have capacity for 8 people and you set that on the event listing and you sell 9 tickets, then 1 person can’t join and we have to then email the person and let them know they can attend.

    Is it possible you can look at the mobile site and work out why this isn’t working straight away?

    This could be a catastrophe for a larger even.

Viewing 1 replies (of 1 total)
  • Plugin Contributor Andras Guseo

    (@aguseo)

    Hi @daoudh
    Thank you for leaving a review here. I’m sorry to hear you are having an issue.

    Please note, this is a place to leave reviews about plugins, and based on the www.ads-software.com forum guidelines we are not able to provide support here.

    Also, it sounds like you are having an issue with Event Tickets, and not The Events Calendar.

    We would be happy to look into your issue. To be able to do that, please, be so kind and open a support thread in the Event Tickets forum, or if you have are using Event Tickets Plus, the submit a support request here.

    A different question: what is your experience with The Events Calendar? Are you happy with that plugin?

    Cheers,
    Andras

Viewing 1 replies (of 1 total)
  • The topic ‘Ticket Capacity Not working on mobile’ is closed to new replies.