Ticket Checkout with Stripe Not Working

  • Resolved mame2022

    (@mame2022)


    2 years, 7 months ago

    I connected our Stripe account to the plug in. When going to checkout it shows 4 lines to input information but only allows information to be input in the Zip Code Line.

    • This topic was modified 2 years, 7 months ago by mame2022.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter mame2022

    (@mame2022)

    Checkout Error Screenshot

    Hello,

    Thank you for reaching out to us about this issue.

    I’ve not seen anything like this happen so I’ve reached out to my colleagues for some help. I will get back to you just as soon as I hear something.

    Please let us know if you have any questions.

    Thank you so much,
    Chad

    Hello,

    I think a good first step would be to reset the connection and then set it up again. This will eliminate the possibility of it, for some reason, being set up incorrectly.

    Please let us know if you have any questions.

    Thank you,
    Chad

    Plugin Support Abz

    (@abzlevelup)

    Hi @mame2022,

    Since we haven’t heard from you in a while on this topic we will assume that the problem was fixed or is no longer applicable and with that, I will mark this as resolved.

    If that is not the case, please let us know and we will gladly remove the “Resolved” tag and try to help you further. Or you can create a new topic with the problem if you prefer.

    Best Regards,
    Abz

Viewing 4 replies - 1 through 4 (of 4 total)
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