Ticket replies not showing to customer

  • Resolved wavmed

    (@wavmed)


    1 year, 11 months ago

    Ticket replies are not showing when you ‘view’ the ticket, both for admins and customers. Replies are sent via email ok but can’t view them on the website. Customers only see what they have written.

    The replies do show when editing/replying to a ticket as a support manager etc.

    Please advise.

Viewing 1 replies (of 1 total)
  • Thread Starter wavmed

    (@wavmed)

    Solved: It was the wordpress template that was at fault (Astra). Changed template and ticket replies showing as expected.

Viewing 1 replies (of 1 total)
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