Ticket section not appearing

  • Resolved lisapearsonnz

    (@lisapearsonnz)


    5 months, 2 weeks ago

    Hi team,

    Just wondering if anyone might be able to help. When I’m logged in the website I can see the ticket section fine (screenshot: https://imgur.com/a/1d9vOeu ) but when viewing the page logged out, the ticket options doesn’t seem to appear.

    I’ve tried editing the tickets via Events Calendar plugin and Products (Woocommerce) but haven’t had much luck (can also confirm that the tickets do have start/end dates) Just an FYI the website uses Elementor Page builder and Crockoblock as well.

    Is there any settings that I would need to double check? I’m not too familiar with this plugin and I’m feeling a bit stuck. Any help on this greatly appreciated. Thanks.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @lisapearsonnz ,

    Thank you for reaching out.

    Our Elementor Compatibility Handbook knowledgebase article could be of interest to you. Try adding the Event Ticket widget to the Elementor Single Event Template and see if that rectifies the situation.

    Thread Starter lisapearsonnz

    (@lisapearsonnz)

    Hi Tristan, thank you for your quick response.

    The event pages aren’t using Elementor page templates (rest of the site is) but it’s using the default template provided by the plugin.

    The client has reloaded the tickets and it seems to appear fine, but I’m not sure why/how that resolved the issue. Is there anything we need to keep note of when adding tickets so we don’t come across this issue again?

    Thank you.

    Kind regards,

    Lisa

    Plugin Support Darian

    (@d0153)

    Hi @lisapearsonnz

    By any chance, were you using a Ticket Commerce previously and moved to WooCommerce, or vice versa? If so, then the previously created ticket will probably not show anymore.

    If you need further help, unfortunately, we cannot provide support in this forum for premium users.

    For us to help you better, please open a Support Ticket on our Help Desk.

    You’ll hear from one of my colleagues soon!

    Plugin Support Darian

    (@d0153)

    Hi there,

    It appears that we haven’t heard back from you in a while, so I’ll assume that the matter has been resolved. If you need any more help, feel free to start a new thread and we’ll be happy to assist you.

Viewing 4 replies - 1 through 4 (of 4 total)
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