Ticket Status Not Changing

  • TICKET STATUS is not changing when a client sends a response on a ticket.

    Status update is working OK when an agent sends a response.

    My status are:
    Nuevo (New)
    Enviado (Sent) – When an agent sends a comment or response.
    Pendiente (Pending) – When the client responds.
    Cerrado (Closed)

    What I’m doing wrong? This worked fine before (I updated today to 3.x.x).

    Thanks in advance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Milind Ighe

    (@miliighe)

    Hello There,

    Please make sure you have correctly set the following settings :

    Dashboard > Support > Setting > General Setting > Ticket Status after Customer Reply

    Thread Starter diegoayuso

    (@diegoayuso)

    Thanks! The settings are OK. Still not working.
    Here’s a screenshot.

    • This reply was modified 2 years, 1 month ago by diegoayuso.
    • This reply was modified 2 years, 1 month ago by diegoayuso.
    Plugin Support Milind Ighe

    (@miliighe)

    Hello there,

    Sorry for the inconvenience. For better assistance please raise a ticket on our website and refer to this post in the ticket.

    Thread Starter diegoayuso

    (@diegoayuso)

    ok, thanks. I will. So far a very buggy update.

Viewing 4 replies - 1 through 4 (of 4 total)
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