Ticket url in email not working

  • Resolved Ed

    (@eammendola)


    5 years, 6 months ago

    Our site is an intranet site. You have to have an Active Directory account to access it. When I create a new ticket an email is generated with a URL. This URL does not work. Instead of showing a user their open ticket, it opens the create ticket form page.

    In Support > Settings > Advanced Settings > Ticket URL Permissions is set to “Anyone can see”.

    What is wrong?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Ed

    (@eammendola)

    I am running Support Candy 2.0.2

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello @eammendola,

    Please make sure you have followed the below steps :
    1. Create a page having shortcode [supportcandy].
    2. Then go to Support > Settings > General > Support Page and select page you have created in the first step.

    If that does not resolve the issue please create a ticket on this page.

Viewing 2 replies - 1 through 2 (of 2 total)
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