Tickets access permissions

Hi @marionha,

you can do so with the Productivity add-on with the security profiles:

– https://getawesomesupport.com/documentation/productivity/security-profiles-for-agents/
– https://getawesomesupport.com/addons/productivity/

You can also test this on our demo site:

– https://asdemo.awesomesupport.com/

I will mark this topic as solved, but if you have more questions about this, you can reach us by filling in our contact form:

– https://getawesomesupport.com/contact/

Regards.

Thank you!