Tickets and email not being sent after purchase

  • Resolved poemaxx

    (@poemaxx)


    2 years, 1 month ago

    Hi,

    My webhooks have now been validated – thank you! – but I’m afraid I’ve run into another issue. I did a couple of test transactions with Stripe test card numbers and they worked, though I didn’t get any email confirmation with tickets. So I tried a real transaction, which also went through OK, and I got a Stripe email receipt, but still no tickets email, though the number of tickets showing as available went down. And there are no details of ticket buyers on WordPress – only on Stripe.

    Do I have to install another e-commerce plugin, such as WooCommerce, to “approve” a sale and manage attendees through WordPress? I was hoping to avoid this. Or do I have to “approve” a sale in Stripe (can’t see where I can do this) for the tickets email to be generated?

    Same info as before: WP 6.1.1, Vantage theme 1.20.7, Event Tickets 5.5.7, Events Calendar 6.0.9

    Thanks for your help.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Gladys

    (@greventscalendar)

    Hi there! I’d be happy to help with your issue today.

    Emails are managed directly by your server, so the best move for cases like yours is to check if the emails are being created but not sent by your server.

    To test if there is an issue with emails being sent, either create a test order, or go to the list of events in WordPress, hover over the event with Completed orders, and you will see Attendees. Click on Attendees, find one of your ticketed events, hover over it, and select Re-Send Ticket.

    If you have a ticket email, the issue is the email delivery on the site. Please see this article for guidance: 
    SMTP Email Deliverability Issues

    If you still have no actual ticket email, a troubleshooting step to take is to check for a theme, page builder, or plugin conflict.?

    Let me know if this helps,
    Gladys

    Plugin Support Darian

    (@d0153)

    Hi @poemaxx

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

Viewing 2 replies - 1 through 2 (of 2 total)
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