Tickets not showing up when using WooCommerce as Payment Gateway

  • Resolved maximumrizz

    (@maximumrizz)


    9 months, 3 weeks ago

    Greetings,

    we’re trying to sell tickets using the following plugins (each the latest version at the time of writing:)

    Event Tickets?5.8.1
    Event Tickets Plus 5.9.1
    WooCommerce 8.5.2

    When the default gateway “Tickets Commerce” is activated, we can see the tickets, but we can’t process payments as we rely on WooCommerce. When WooCommerce is activated, the tickets don’t show up on the website or in the backend in the events detail view: When a new ticket is created, a loading icon briefly appears, but then it’s like no ticket was created at all. WooCommerce itself should be set up properly with the PayPal integrations etc., and used to work fine in the past. Is there any step setting up WooCommerce with Event Tickets Plus I may have missed causing this issue?

    I already tried reactivating the plugins and searchign the forums and knowledge base to no avail. I hope you can help us figure out where the problem is. Thank you a lot!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @maximumrizz,

    Thanks for getting in touch with us.

    Since you have an active license and for us to help you better, please open a Support Ticket on our Help Desk. Also, for us to follow WordPress Forum Guidelines regarding premium users.  

    One of my colleagues will be with you shortly. We look forward to helping you out with this one.?Marking this one as resolved.

    Hang in there.

    Thread Starter maximumrizz

    (@maximumrizz)

    Dear Frank, thank you for pointing me towards the right support channel. I’ll post there in a second.

Viewing 2 replies - 1 through 2 (of 2 total)
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