Tickets visibility only to same category agents

  • Resolved metric99

    (@metric99)


    7 years, 10 months ago

    Hi,
    We’d like to have the tickets visibility only to same category agents (i.e. tech support agents can only see tech support category tickets; design agents, can only see design support category tickets, etc.)

    How ca we do that?
    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @metric99,

    You can pre-assign the agents to category. Please goto Support Plus > Settings > Category and assign the agents to category. When a ticket is created, the agents will directly get assigned to that ticket so that agent will have access to only tickets of assigned category.

    Thread Starter metric99

    (@metric99)

    Worked perfectly, thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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