TikTok Feeds

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  • Hi,

    Thanks for using our plugin and reaching out to us. We had a look at your feed and from a technical point of view your feed seems fine (although some products seem to have a price of 0.00). I suggest you reach out to the support team of TikTok asking if they can help you connecting your feed.

    Thread Starter thegooddealshop

    (@thegooddealshop)

    Thanks for the verification.
    Sadly, the technical support of TikTok is not capable of any support at all, they are just copy/paste support kind of.

    I know some products have 0.00

    One doubt I got is the product ID… I thought that it had to be sku_id not id only.

    Would you mind to see this support file from them> https://ads.tiktok.com/help/article?aid=10001006

    I am almost confident the problem is the sku_id not being matched. If so, how can I force the feed to show sku_id instead of id?

    Thanks for your help

    Hi,

    I don’t think that it is the cause as they state themselves that it can be any unique ID. See: “Enter a unique ID for the item, such as a SKU”

    Anyhow you can change it to the SKU_ID if you like by changing the field mapping to this: https://www.dropbox.com/s/9d2kehdeuyjonb1/SKU_ID.png?dl=0

    Let us know if this made a difference or not.

    Hi,

    Assuming the issue at hand has been resolved and/or our support is no longer required I am going to close this topic for housekeeping reasons now.

    Should you ever require our help again, don’t hesitate to reach out or open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)
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