Time in ticket details is off by hours

  • Resolved Ed

    (@eammendola)


    5 years, 2 months ago

    The time in each detail of the tickets is off by 3 hours. For example a ticket just opened will show “reported 3 hours ago”. If I add a note, the detail shows “added note 3 hours ago”.

    We are in Central Standard Time and I’m using Chicago for my site general settings. I’ve also switched to UTC -5 and that hasn’t helped either. I’ve looked everywhere in SupportCandy for a time zone setting or something that could be causing this offset issue, but I haven’t found anything.

    I’ve also searched this support forum, but I don’t see any questions about it either.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello @eammendola,

    We use the WordPress timezone setting to show the dates. We have checked ticket timing’s with both Chicago and UTC-5 timezone and they are showing correctly.

    For further checking please create a ticket on our support page. One of our agents will help you regaring this.

Viewing 1 replies (of 1 total)
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