Time Sensitive! New Images That Replace Images /w the Same Name Won't Update

  • Hello! ??

    I am currently having 1 WP website built for me, and am building 1 WP myself. I installed the most recent WP update, and my developer installed W3 Total Cache (https://www.ads-software.com/plugins/w3-total-cache/) on both sites. Afterwards, the images on both of my sites stopped updating.

    Specifically, I can upload new images with new names, and those show up. I can change data and add lines of text and such, and those show up. But if I specifically replace an image in the directory with a new image that has the same name, nothing happens.

    I’ve emptied the w3tc cache on both sites, emptied the cache from my browser multiple times, deactivated-tested-then reactivated w3tc, each multiple times and in different combinations, and none of it fixed the images (on either site). I’ve also searched through every forum and website that I could find, but I can’t seem to find anyone with a similar issue.

    That being said, once, just ONCE, the images updated on their own, but I have no idea why (I wasn’t doing a test when this happened). Then they went back to not updating.

    Turning w3tc off didn’t work (even when it is disabled, the problem persists), so I’m wondering if it could have something to do with the new WP update.

    I’ve also posted this on the w3tc support forums, but it is very unlikely that I’ll get a response, and this is for a time-sensitive project.

    Do you have any idea what could be causing this? ??

    Thank you so much for your time!

    Have a good day/night! ??

Viewing 9 replies - 1 through 9 (of 9 total)

  • I am very experienced with the W3 Total Cache plugin. W3 is a very advanced plugin and Frederick (the author) knows his stuff ?? but please DO NOT activate it on a site that is being developed…you will drive yourself nuts ??

    Short answer…your images are simply being cached elsewhere. Your browser cache is only one type of cache. W3 can be configured to use all types of advanced technologies.

    Thread Starter caj-trixie

    (@caj-trixie)

    Hi Keith!

    Thank you for your response! ??

    I’ll deactivate w3tc on both accounts until they are 100% ready. Thanks for letting me know! ??

    In the meantime, I’ve deleted all caches in w3tc, and that didn’t help, so do you have any idea where the cache might be? And if not, should I just replace the images and wait for a few days until the cache (wherever it is) expires, and then continue as normal? ??

    Thank you so much for the help! ??

    Load your page and look at the URL of the images in the page source ??

    Thread Starter caj-trixie

    (@caj-trixie)

    Here is one of them:

    “https://theagileartist.com/wp-content/themes/simfo/themify/img.php?src=https://theagileartist.com/wp-content/uploads/services_Web-Design.jpg&w=238&h=109”

    I think it’s crazy long, because it’s been inserted into the Themify (theme creator’s) builder, but the other page that I’m having issues with isn’t using the builder. ??

    I’m sorry if this is a dumb question, but does this tell me where the cache is that I can empty? I’m not a web designer by any means, so I’m not really sure what to do with this (or how to empty the cache once I find it). XD

    I’m sorry for the trouble!

    It’s an issue with img.php caching the images. This is a theme specific feature.

    You can disable the img.php script in your admin area: Themify > Settings > Image Script

    ??

    But if you do that you will have to use the built in media uploader/manager.

    More info: https://themify.me/faq

    Thread Starter caj-trixie

    (@caj-trixie)

    Oh, that is so weird!

    The theme has always shown the updated images when I look at them directly through the media area and picture-input area on each page, just not on the site itself.

    I’ll have to go talk to Themify, I guess. Thanks for the information! ??

    Just in case you might know, can I manually delete what’s in the cache folder and cause it to replace the images and then run per usual? I’ve never had this problem with the theme before.

    And if not, do you think that disabling the img.php script and then re-enabling it would help?

    I’m sorry to ask, but I always have trouble getting help on their forums, because I have an under construction plug-in for the site (it can’t be open to Google yet), and they can’t get past it, so the conversation always ends with “please send me a link to your site so that I can look”. XD lol

    Thanks!

    I’m not so sure it’s a bug as it is a feature. It probably just stores a few versions of the same image for use with their theme.

    You could setup a temporary user account in WP called ‘support’ and let them login with that and it should re-direct to the URL you send them.

    Thread Starter caj-trixie

    (@caj-trixie)

    Awesome! ^_^

    Thanks for all of your help! ??

Viewing 9 replies - 1 through 9 (of 9 total)
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