Time to marked as abandoned

  • Resolved mauro78524

    (@mauro78524)


    2 years, 2 months ago

    Hello, why can’t the time for the cart to be marked as abandoned be lowered to less than 20 minutes?
    What happens if I do?

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  • Plugin Contributor Nauriskolats

    (@nauriskolats)

    Hi @mauro78524, thanks for your question.
    That would be bad customer experience to send your customers reminder that early since they may be still shopping and can feel uncomfortable receiving a message so early in the process.

    Also according to studies, the best time to send your first reminder is 60 minutes or 1 hour after cart has been abandoned – that is also MailChimps minimal time after they allow sending 1st reminder.

    Kind regards,
    Nauris

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