time to send is in the past

Hi Patrick,

It should be allways in the future and not in the past

How is the wordpress time zone set?
What time is showed on the system clock.

If these times are coherent STC should display local time and in the future

[removed by moderator]

• This reply was modified 3 years, 2 months ago by Steven Stern (sterndata).

@vandestouwe I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

I hope my answer wiil help you

• This reply was modified 3 years, 2 months ago by vandestouwe.

Hi guys. Finally the issue was with my wp-cron broken by godaddy hosting related lock down following thei nov-dec 2021 security breach.

Via wp cron alternate, the crons started working again.

However, a wp core job called wp_privacy_delete_old_export_files is now deleting all the subscribers, every hour (as per the cron schedual).

Godaddy will not let me remove this cron job.

Work around?

Have others lived through this?

Kind Regards,

Patrick

wp_privacy_delete_old_export_files is a wordpress owned cron job. These jobs you cannot be deleted, they belong to the wordpress kernel.

I’m surpised that it would delete users from the user table as it says it deletes old export files. Anyway this has nothing to with the “subscribe to category” subscribers they are posts of type ‘stc’.

Si i’m declaring this thread as resolved.

• This reply was modified 3 years, 2 months ago by vandestouwe.
• This reply was modified 3 years, 2 months ago by vandestouwe.