Timeline not loading on mobile

Hi,
We checked the link, it’s working fine.
If still have problem! Let us know
Thank you!

Hi Charles,

Exactly the same issue here. We’re using the timeline block on two pages: https://bit.ly/3BnVva9 and https://bit.ly/3dp2JTi. Visited with a mobile device, on both pages only the first entry is visible, rest is white.

Sometimes it works directly, but most times the above mentioned effect is visible.

We’ve also tried without Caching plugins – same effect for both pages. :-/

Any idea how to solve that?

Best
Mikey

Hi @charlescormier,

We’ve installed the new release from today which solved the ‘h2 issue’. After installing we purged all caches, deactivated WP Super Cache & Autoptimize plugins – but the above mentioned issue still exists.

After that, we’ve set both plugins to min configuration – same result. Visited with a mobile device, on both pages only the first entry is visible, rest stays white in approx. 5 of 10 tests with ‘clean’ smartphone browsers. :-/

I just wanted to keep you posted about that.

Best
Mikey

Hi @mikey79,
This is public place, if you don’t have any problem!
Can you share the page link?
Thanks!

Hi @charlescormier,

Sure. We’re using the timeline block on two pages: https://bit.ly/3BnVva9 and https://bit.ly/3dp2JTi.

Best
Mikey

Hi @mikey79,
URL is not working!

Hi @charlescormier,

Okay. Let’s try again: https://tinyurl.com/yckz4dt2 and https://tinyurl.com/5n6dudvm

Best
Mikey

Hi @mikey79,
On your site, hidden-animated class added on timeline block item for the animation.
In mobile view that can’t removed in your site.
We remove that class from timeline item manually for you.
And released a new version, please update the plugin to the new version.
Thanks!

Hi @charlescormier,

Thank you very much for your help! I immediately updated the plugin, purged all caches, but no change so far. The bug still exists.

Any idea?

Best
Mikey

Hi @mikey79,
Can you please tell about animation way (it could be in a plugin or theme)

Hi @charlescormier,

I’ve had a closer look: There was no animation added by us, but I could imagine, that this css class might be added automatically by Otter (which is part of Neve Pro).

Any idea how to move on?

Best
Mikey

• This reply was modified 2 years, 5 months ago by mikey79.

Hi @mikey79,
Can you please send a mail to us?

Hi @charlescormier,

Sure. I’ve just sent an email to you.

Best
Mikey