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Resolved Johanhorak
(@johanhorak)

3 years, 7 months ago

Hi

I read this https://www.ads-software.com/support/topic/site-score-timed-out/ and saw no update on how to resolve the issue (for the benefit of the community). All I saw was the email address to respond to. And I thought that will assist you.

You said,

It looks like your REST API might not be working. Can you take a screenshot of DevTools Network tab and the browser console? Let me know if you need help finding those :).

For new support requests – please use the www.ads-software.com forums so that others can benefit as well ??

I can try and research what this means, DevTools Network tab and the browser console.

Network tab https://cln.sh/SQjDqT

Browser Console https://cln.sh/ImZLWK

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Author pyronaur (a11n)
(@pyronaur)

3 years, 7 months ago

Thanks for opening a support issue on the forums – helps us track it better and also others who might face the same problem could either benefit or pitch-in ??

Are the screenshots taken from devtools when you’re on the Jetpack Boost dashboard?

Thread Starter Johanhorak
(@johanhorak)

3 years, 7 months ago

Here the screenshots from the Jetpack Boost console https://cln.sh/dyray7

Network https://cln.sh/jnIDu8

Plugin Author pyronaur (a11n)
(@pyronaur)

3 years, 7 months ago

What happens if you click refresh ( top right area of the page ) after the timeout? Does it still time-out?

Thread Starter Johanhorak
(@johanhorak)

3 years, 7 months ago

Hi Clicked refreshed a few times. Same issue.

Plugin Author pyronaur (a11n)
(@pyronaur)

3 years, 7 months ago

Does it time-out almost instantly or you have to wait for a while and then it times out?

Thread Starter Johanhorak
(@johanhorak)

3 years, 7 months ago

Wait

Plugin Author pyronaur (a11n)
(@pyronaur)

3 years, 7 months ago

Thanks – I’ll do a bit of debugging and try to reproduce the issue you’re having. I’ll let you know when I find out more.

Thread Starter Johanhorak
(@johanhorak)

3 years, 7 months ago

Txs

Plugin Author pyronaur (a11n)
(@pyronaur)

3 years, 7 months ago

Hey @johanhorak!

We’ve deployed improvements in version 1.0.2 that should fix the issue.

Please update the plugin, then purge any caches that you might have (WordPress cache, Cloudflare cache, etc) and try logging in to your site in an incognito window (to prevent browser cache from interfering) and try it out.

Let me know if the issue is solved!

Cheers!

Viewing 9 replies - 1 through 9 (of 9 total)

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