• Resolved Masoud Golchin

    (@masoudin)


    Hello there,

    We are using Spectra plugin on a client’s website. After updating to the latest version it asks to update the database. When clicking on “update the database “Update Spectra Database” nothing happens!

    I monitored the network request: It sends an ajax request to the back end and waits for a long time and get either “504 Gateway error” or “Fatal Error causing by memory limit”.

    We increased the memory limit to 512M and also increased the time limit but it can’t finish the job.

    I believe this issue is with the plugin and needs optimization on your side. Would you please take a look at it?

    Waiting for your reply.

    The page I need help with: [log in to see the link]

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