Timeout Error on Image Conversion and Cloudflare Authentication (Error 10000)

Hello @alanarena

We are going to look into the issues and get back to you as soon as we can.

All the best,

Hi @alanarena

The timeout error occurred at the image scanning process, and there could be two situations:

1. There were too many images and the scanning could not be completed in 30 seconds.
2. The scanning encountered unknown errors which caused it to be interrupted.

So, just to clarify, did you get the error immediately when the process started, or after about 30 seconds?

Also, how many images were there on the site?

You can also check whether there are any related errors recorded in the PHP error log.

Regarding the Cloudflare error, it can be related to the permissions of the Cloudflare API token. It is recommended that you check whether you have entered correct Global API Key. You should be able to find it on your Cloudflare dashboard > My Profile > API Tokens > Global API Key. For more details, you can read this Cloudflare doc.

All the best,

Hi @tonyrobins,

Thanks for your response and guidance.

Regarding the timeout error, it occurred approximately 30 seconds after the scan began. Our site has a large volume of images – over 200,000 – so this may indeed be contributing to the issue. Do you have any recommendations on how to handle such a high image count more effectively with the plugin, or if there’s a way to extend the scan timeout limit?

As for the Cloudflare connection, I managed to resolve the authentication issue.

Thanks again for your assistance, and I look forward to any suggestions you may have for addressing the scan timeout.

Hello @alanarena ,

Thank you for your update. We are going to investigate the issue further and will promptly provide you with an update.

Kind regards.

Hello @alanarena ,

After further investigation, we believe we can find a solution for your case and plan to address the issue in the next version.

Kind regards.

Hi @nicholas2019,

Thank you for the update and for considering a fix in the upcoming version. I appreciate the support and look forward to testing the new release.

Please let me know if there’s anything I can assist with in the meantime.

Best regards,
Alan

Hello @alanarena

Just a quick update:

We just released a new version – 0.9.19 where we have optimized the scanning method to scan images in batches if there are a great number of images on a website.

You can update the plugin and see if the issue resolved.

All the best,

Hi @tonyrobins,

Thank you for the quick update and the new version release.

I updated the plugin and did some tests by restricting most folders to reduce the number of images detected. When limited to around 3,500 images, the scan completed successfully, which wasn’t possible before the update – so that’s great progress.

However, when I expand the scope to around 150,000 images, the scan still doesn’t complete. Additionally, after detecting the 3,500 images, the conversion process didn’t start automatically.

Are there any further adjustments or settings I could try to improve stability with larger volumes and initiate the conversion after detection?

Thanks again for the ongoing support!

Best regards,
Alan

Hello @alanarena

You are welcome.

Would you send us a debug zip through the Debug tab of the plugin to help further identify the issue?

Please also include a link to this thread when you do that to help us track the issue.

All the best,

Hi @tonyrobins,

Thanks for the guidance. I’ll send the debug zip through the plugin’s Debug tab shortly, along with a link to this thread for tracking.

Thank you again for your support.

Best regards,
Alan

Thank you.

Hi @alanarena

Just want to let you know that we released a new version – 0.9.20 today where we have optimized the process of scanning a large number of images.

Please feel free to give it a try and see if the issue is resolved now.

All the best,