Timeout issues

  • Resolved shmulikk

    (@shmulikk)


    9 years, 2 months ago

    Hello,
    We are using the latest (4.3.1) version and we suffer from timeout issues from time to time, while the backend/index.php tries to communicate with 3rd party services like Google and Facebook (not anyone specific).
    I’ve grabbed more info using NewRelic and I can see that the curl_multi_exec run for 480 seconds (8 minutes) before it timeout.
    The strange thing is that the timeout for the http client set in our shariff.json is 10 seconds for timeout and 5 seconds for connect_timeout.

    Googling about it got me to a possibly related known defect in curl library where curl_multi_exec is known to ignore the timeouts:
    https://sourceforge.net/p/curl/bugs/797/

    Another related post: https://stackoverflow.com/questions/2297749/curl-multi-hanging-ignoring-timeout

    1. Does anyone else suffer from the same issue (occasional timeouts for the backend/index.php script)?
    2. Any chance someone already implemented the suggested fix/workaround in the curl bug above?
    3. Maybe I got it wrong and the issue is caused by something else – but for sure I see curl_multi_exec loading for 480 seconds every time a user get a timeout for getting social counts.

    Best,
    Shmuel.

    https://www.ads-software.com/plugins/shariff/

Viewing 2 replies - 16 through 17 (of 17 total)
  • Thread Starter shmulikk

    (@shmulikk)

    When I reported these pot files yesterday I really got them inside the downloaded zip: https://snag.gy/oJPDR.jpg

    They were not added by some tools on my laptop.
    Downloading the zip now doesn’t contain them anymore.

    Plugin Author 3UU

    (@3uu)

    I had have spoken with the WP plugin support team and they also can not find these files in the repository. Strange. But if it fixed now I think this was a temporarily problem at the server that we can not solve.

Viewing 2 replies - 16 through 17 (of 17 total)
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