Timeout. Please try to upload again.

Thank you for contacting us.

I see, you have exported the CSV file from site 1? and trying to import it into site 2 is that right?

What keywords are you targeting to import to site 2? Are they from custom links? Or posts?

If you are targeting to import the custom links from site 1 you would need to remove the ID in the file. Like this https://prnt.sc/lvxLJJ7E6Ga4 this implies that you will create a new custom link on site 2, but when it have an ID it will find it and update it.

If you are trying to import post keywords from site1 to site2 it would be a little harder as our plugin uses the ID column to know which post to add the keyword to, so since site 1 and site 2 are different from each other the IDs probably won’t match exactly. To do this you would need to extract a separate CSV file from Site 2 and then add your keywords from that file.

Regarding, the timeout issue, this could be due to some reasons. The size of the CSV file you exported from Site 1 (12KB) is relatively small, so it’s unlikely to be causing the timeout issue. However, if you have a slow internet connection or the server processing the import has limitations on file size, it’s worth ensuring that the file size limit is not being exceeded.

Check if the server configuration of Site 2 has any restrictions on the maximum execution time or file upload size. You might need to increase these limits to accommodate the import process. If you have access to the server settings or if Site 2 is hosted on a platform that allows customization, you can adjust the PHP max_execution_time and upload_max_filesize settings accordingly.

Sometimes, a timeout error can occur due to temporary server issues or network glitches. In such cases, retrying the import process after a while might resolve the problem. Ensure that your internet connection is stable and try again later.

Let us know how it goes.

Thank you

My hosting provider says:

• File size loading: 3MB
• Processing time: 60 seconds

There is a bad request (400) error in browser’s console when I press start import.

Pls. help ??

Based on the information you shared, I see that the import is experiencing a timeout, based on an upload error.

However, the error on the console is error 400 and it is not normally caused by a timeout.

You can try to increase the timeout just a little bit and see if that solves the issue, or if the server has restrictions on the size of the uploaded file, the client may encounter an error if the file exceeds the specified limit. In such cases, the server may reject the request and respond with a 400 error.

Thank you