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  • Resolved al3ilm

    (@al3ilm)


    4 weeks ago

    I am having a recurring problem with the following message even though I have informed Jetpack that my site is free. If there is a solution, otherwise I will dispense with Jetpack:
    Your site has been identified as commercial, and the reasons are “service upgrade and/or e-commerce”, which means it is not eligible for a non-commercial license.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Forum Fern (a11n)

    (@forumfern)

    Hi,

    Thank you for reaching out to us. After personally reviewing your site, I can see that it follows an e-commerce model but that the products are all listed as free. Due to this, I have made some changes to accurately reflect the nature of your site. This means you should be able to continue using the free version of Stats.

    Additionally, I wanted to ask if your site is part of a multisite connection, as it appears that there is an error with the connection. Can you please try reconnecting with this guide: https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnect-jetpack

    Thread Starter al3ilm

    (@al3ilm)

    Thank you very much.
    This is excellent news.
    Yes, the site m.al3ilm.net is part of the multi-site network al3ilm.net, and all the network and its sites are free.
    I have applied the reconnection steps for the site m.al3ilm.net now.

    Plugin Support Chatoxz (a11n)

    (@chatoxz)

    Hi there,

    Thanks for lettings us know. It looks like the connection is working correctly now:

    https://jptools.wordpress.com/debug/?url=m.al3ilm.net

    You should be all set, but please let us know if we can help with anything else.

    Cheers,

Viewing 3 replies - 1 through 3 (of 3 total)
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