“To do” error page

  • Hi All,

    I would like some advice please. My company hired a web designer to make a website for us. The website was not done properly as it did not have any details relating to the restaurant so I took over. The web designer gave us the login details. After a couple of days, I tried to edit the page, but only a “To Do” page comes up. Whenever I click all the different tabs, the same “To Do” page comes on. I click on the Dashboard, “To Do” page. I cannot even change the password because the “To Do” page comes on.

    Has anyone seen this before? I have asked my friends and they believe the web designer has control over the website and that I was not given the full permission.
    Thank you.

    • This topic was modified 2 years, 10 months ago by Jan Dembowski.
    • This topic was modified 2 years, 10 months ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not a Requests and Feedback topic

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter tedzukuri

    (@tedzukuri)

    See pictures:

    https://drive.google.com/file/d/1MQwBBgRjkd2cJfjwRYYjewUEgqLFM7qd/view?usp=sharing
    https://drive.google.com/file/d/1GSAA933W87AQ6Bon-24mWSRl8mYC4uxq/view?usp=sharing

    Thank you.

    There must be some code in theme’s functions.php file from where the things are being manipulated.

    To remove the complete access consider resetting all passwords i.e. hosting control panel password, database password, WordPress admin password etc.

    Also delete any unwanted WordPress admin user.

    Lastly take a closer look at functions.php file in the theme and also skim through all the active plugins. I am sure you will find the culprit.

    try disabling all plugins and see if the problem goes away. If it does you know it coming from a plugin. Enable them one by one until the problem reoccurs. When the problem occurs you know you found the plugin.

    If disabling the plugins doesn’t fix it. Try switching themes and see if it goes away. If it does you know the problem has to do with the theme and not the plugins.

    Either way, you can narrow down and find the source of the problem. If this is a theme issue and the developer created it could be anywhere in the theme. If it is not you can remove the theme and reinstall it.

    • This reply was modified 2 years, 10 months ago by mrtom414.
    Thread Starter tedzukuri

    (@tedzukuri)

    @wpcoworker thank you for your help. I have tried numerous times to change the WordPress admin password, however I am still unable to due to the “To Do” error page. At first, we thought it was a coding error, but we have tried searching it up and I have not seen any posts where someone has had this problem before.

    @mrtom414 thank you so much for your advice. Unfortunately, when I click on the plugin and theme tabs, the “To Do” page still comes up. I am unable to disable the plugins at all. I have read that this can be done via FTP, however the web designer has access to the hosting site, which mean I am unable to do anything.

    blueweb.uk created the website for us, but I don’t think they know how to fix the problem. Is there any other way to find out the source of the problem?
    Thank you!

    • This reply was modified 2 years, 10 months ago by tedzukuri.

    You can rename the plugins or remove them from the plugin folder.

    Thread Starter tedzukuri

    (@tedzukuri)

    @mrtom414 Only the web designer has the plugin folder as he created the website for us.

    The web designer has decided to take down our website and there is now a 404 error on it, but I believe that he coded the website to say 404. I have copied and pasted the element before. Would someone be able to verify if someone purposely done it?

    <!pre style=”word-wrap: break-word; white-space: pre-wrap;”>404<!/pre>

    Thank you.

    • This reply was modified 2 years, 10 months ago by tedzukuri.
    • This reply was modified 2 years, 10 months ago by tedzukuri.
    • This reply was modified 2 years, 10 months ago by tedzukuri.
    • This reply was modified 2 years, 10 months ago by tedzukuri.
    • This reply was modified 2 years, 10 months ago by tedzukuri.
    • This reply was modified 2 years, 10 months ago by tedzukuri.
    • This reply was modified 2 years, 10 months ago by tedzukuri.

    The Plugin folder is located in the wp-content folder on your server. You simply have to go to the folder and move them somewhere else. You can do this with ftp or with a file manager if your hosting company provides one. What you are describing isn’t a typical behavior of WordPress. It has to becoming from a couple of different places. Either it coming from a plugin or the developer has overwritten part of WordPress core. The easiest to deal with is a plugin. If the core has been modified then you will need to reinstall and to save what you can.

    • This reply was modified 2 years, 10 months ago by mrtom414.
Viewing 7 replies - 1 through 7 (of 7 total)
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