• Resolved DeepBlue

    (@deepblue5)


    Hi

    I register today to say we are so many to be upset to see moderators close topics just because they are one year old

    This is not clever, i know WP is updating very often so solutions to old problems could become irrelevant

    but in many cases it is not

    for instance :

    https://www.ads-software.com/support/topic/wp_editor-link-question?replies=7

    i have a simpler solution to this problem, but i cant even reply to this topic, so many users reading this topic would never know the right solution

    the problem has not changed, even if wp has updated several times since then

    I am myself a large board administrator and i have always find it stupid to close topics after one month / one year

    please mods : let us talk freely

    Tx a lot

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Talk all you like. ?? In fact this link is a great place to start.

    https://www.ads-software.com/support/view/no-replies

    Topics are automatically closed after 1 year from the original post as you said because the code and problem are almost certainly not applicable anymore. Once a topic is closed for that reason it can’t be opened again.

    That topic is 2 years old. You’d be reviving a topic that the original poster either found a solution or moved on. The code has changed tremendously in 2 years.

    When a moderator does manually close a topic it’s for good cause. That usually happens due to abuse or spam.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    i have a simpler solution to this problem, but i cant even reply to this topic, so many users reading this topic would never know the right solution

    If you create a new thread with an informative title and put the problem and solution in the thread’s body, why wouldn’t anyone find that? People searching for the solution won’t give up at one thread. Many people are finding this topic because the (good) answer’s not out there, so put it out there.

    Thread Starter DeepBlue

    (@deepblue5)

    Hi

    I understand your points of view

    But in many cases, whatever the subject (here is WordPress, but could be anything else) some problems remain the same

    This problem is one good example, i has not changed in two years

    Thats what i did, i opened a new thread with an informative title but would have been so easier to post the solution on the original thread

    On our developpers board, we tell the moderators to leave topics open as even if cms, codes etc can change, some problems and some solutions remain the same, year after year, and it happens very often that some devs find a better solution to a problem one year, two years after, or improve a previous code, and it is so easier to follow the improvement on a very same topic, and not on various topics

    To my point, it’s a problem on wordpress forum to be constantly reading several topics about the same problem, all closed… so much time wasted

    You know what : each day, we find solutions posted 3-4 years ago to current problems, and on other dev forums, we can reply to those topics, this is very interesting

    Just my 2 cents on this, such a long time i wanted to share this but of course i understand your point of view

    Have a good day

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    I still think you’d have to make a large assumption on what the issue is in an old thread to just give an answer straight away. You’d at least need to explore whether the person is experiencing the same issue, under the same environment (versions matter). It’s like those people who post to say “me too” on a thread, when really we know there’s no way they’d just be able to tell they’re having the same issue just because they’ve spotted the same symptom.

Viewing 4 replies - 1 through 4 (of 4 total)
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