• Resolved 7days

    (@7days)


    [STEP] [2022-07-22 02:16:51] Initializing restore process
    [STEP] [2022-07-22 02:16:54] Looking for PHP CLI executable file.
    [WARN] [2022-07-22 02:16:54] Could not find proper PHP CLI executable, this process may be unstable.
    [INFO] [2022-07-22 02:16:54] Creating lock file
    [STEP] [2022-07-22 02:16:54] Initializing download process
    [SUCCESS] [2022-07-22 02:16:54] Downloading initialized
    [STEP] [2022-07-22 02:16:54] Downloading remote file…
    [INFO] [2022-07-22 02:16:54] Unlocking migration
    [INFO] [2022-07-22 02:16:54] Removing downloaded file
    [ERROR] [2022-07-22 02:16:54] Download error
    [ERROR] [2022-07-22 02:16:54] Error: Failed to connect to vnsoul.com port 443: Connection refused
    [DOWNLOAD GENERATED] File downloaded on (server time): 2022-07-22 02:16:57
    [DOWNLOAD GENERATED] Last update (seconds): 6 seconds ago
    [DOWNLOAD GENERATED] Last update (date): 2022-07-22 02:16:51

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @7days

    The issue is most likely caused by web server of your source website.
    There is some problem with connection between your new website and old one.

    Please carefully follow the steps below for each site.
    They may help if the issue isn’t related to firewall or security plugin.
    – Otherwise you may need to upload the backup manually.

    On the site where you made the backup:
    1. Go to our plugin settings and open “Other options” section
    2. Enable alternate download method: https://prnt.sc/1slr41w
    3. Save that section
    – No need to make new backup

    Now, go to the site where you want to restore your backup:
    1. Open “Other options” section as well
    2. Disable PHP CLI checking: https://prnt.sc/1sljr31
    3. Save that section
    4. Force both processes to stop: https://prnt.sc/1trv1tm
    5. Try to run the migration again with the same URL

    If that won’t work, please repeat the “force both processes to stop” step.
    Once you do that, download your backup and try to upload it manually.

    You can upload your backup via FTP, cPanel or our Upload Area.

    Let me know if that solves your issue ??
    Thank you!

    Plugin Author iClyde

    (@iclyde)

    As we didn’t hear any reply in last days.
    I can assume that you resolved the issue.

    Feel free to open new topic if I am wrong!
    Thank you ??

Viewing 2 replies - 1 through 2 (of 2 total)
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