Token state: receipt?

  • Resolved oceandigitals

    (@oceandigitals)


    1 month, 2 weeks ago

    Hello,

    I have some users in the token state, that means that the transaction where not completed in stripe.

    The issue in PMP is that the user receipt is created anyway and in my opinion this is not correct.

    Do you think it could be the case to suspend the creation of the receipt until the state changed as completed?

    thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Jarryd Long

    (@jarryd-long)

    Hi there, thank you for reaching out to the Paid Memberships Pro team.

    When a member checks out, a user account and token order is created to ensure that we can track the user when they return from the gateway and can mark them as paid, and assign them a membership level.

    Turning off this functionality is not possible as an order is required to be present for successful payments to mark the order as paid.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter oceandigitals

    (@oceandigitals)

    Hi Jarryd, the problem is not the order creation, but the receipt.

    They can legally use the receipt for their tax deduction, also if they did not paid the subscription

    Plugin Support Jarryd Long

    (@jarryd-long)

    Invoices should only be visible from the Membership Account page once the order has been paid. Please advise what version of Paid Memberships Pro is currently running on your site?

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter oceandigitals

    (@oceandigitals)

    I’m running the last version…and also I’m using a custom template to show receipts

    Plugin Support Jarryd Long

    (@jarryd-long)

    Thank you for your feedback. This information by default only shows for paid orders that have been marked as ‘Paid’.

    Please consider reviewing the logic in your custom template to ensure that it only shows ‘Paid’ orders by ensuring that when querying the pmpro_membership_orders table, the status is equal to success.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter oceandigitals

    (@oceandigitals)

    Yes I probably need to revise better the logic, thanks!

    Plugin Support Jarryd Long

    (@jarryd-long)

    My pleasure, feel free to reach out if there’s anything else we can assist you with.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

Viewing 7 replies - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.