Tons of trouble trying to update Divi theme

  • Resolved netpotion

    (@netpotion)


    6 years, 3 months ago

    I recently ran into issues whenever updating the Divi theme. It appears to have something to do with the LiteSpeed cache. The reason I believe this is that when I disable the plugin and manually delete the cache via FTP, the update will complete. Most times it will not succeed without doing so.

    Here’s what happens when I try to update without doing what I’ve described above. (Note: None of these seem to happen with any predictability. They vary. Many times they vary with each attempted upgrade.)

    1. I get the following error: “An error occurred while updating Divi: Download failed. cURL error 56: OpenSSL SSL_read: error:1408F119:SSL routines:SSL3_GET_RECORD:decryption failed or bad record mac, errno 0”

    2. Divi seems to be updating, but never does (often leading to #3).

    3. The update fails and leaves the .maintenance file in the root.

    4. It updates, but the text on the update page never shows up saying it succeeded.

    5. On RARE occasions it actually updates correctly, showing the proper text on the update page. I think it’s happened twice in the last 60+ update attempts. No rhyme, nor reason why.

    Any help with this would be greatly appreciated. This issue has dramatically increased the time it takes to maintain my client sites. If it keeps up I will have no choice but to go back to Apache and Varnish. ??

    This *only* happens with Divi. Elegant Themes support essentially threw its hands up in the air and told me to contact you. He’d never seen anything like this either.

    Thanks,

    Corey

    • This topic was modified 6 years, 3 months ago by netpotion.
    • This topic was modified 6 years, 3 months ago by netpotion.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Hai Zheng?

    (@hailite)

    Is the update triggered in AJAX? What if you don’t disable LSCWP but just disable cache setting? will it work?

    Can you tell the menus step by step how you met this issue? Thanks.

    Welcome to join our slack and @hai to talk with me about this issue directly.

    Thread Starter netpotion

    (@netpotion)

    Hi,

    I think I may have found the problem since it’s working again now. (It hadn’t been working right for a couple of weeks)

    I will update you on this if it starts happening again.

    FTR, I was disabling it in Litespeed -> Settings -> Enable Litespeed Cache

    Prior to disabling it, I was purging the entire cache using the button within the plugin. That didn’t seem to work since there were still a ton of files in the folder when I removed them via FTP. Also, the update still wouldn’t progress.

    Only FTP removal seemed to help in all cases.

    Pretty odd situation.

    The textual readout still doesn’t appear as it should in the wp admin updater. It never shows that the update was successful, yet it is.

    • This reply was modified 6 years, 3 months ago by netpotion.
    • This reply was modified 6 years, 3 months ago by netpotion.
    • This reply was modified 6 years, 3 months ago by netpotion.
    Plugin Support Hai Zheng?

    (@hailite)

    Sure.

    Can you tell what that ton of files are? And under which path? If that can be reproduced, please give steps. Somehow in our dev environment we didn’t see update prolly bcos our divi is the latest version.

    Thread Starter netpotion

    (@netpotion)

    Hi,

    Hundreds upon hundreds of files in many, many folders remained in the main lscache folder. The path is the cPanel account root /lscache

    I was deleting the contents of that folder (after having already supposedly completely purged using the plugin), and it seemed to help.

    • This reply was modified 6 years, 3 months ago by netpotion.
Viewing 4 replies - 1 through 4 (of 4 total)
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