too many redirect

  • Resolved futureyoon

    (@futureyoon)


    3 years, 9 months ago

    Hi

    I am not sure what happened but I have been using Redis for more than 6month without an issue but last week I was having an issue with the site and i upgraded a few plugins at the same time I turned on the redis and then boomed… the site went down with the error message saying ‘too many redirects’

    I tried to clear browser cache and server cache and all the cache that I am aware of..
    but it dint bring the site back.

    so I started to disable the plugins one by one.. no use..
    till I started to look at the file level – any new file created during the plugin upgrade.. long story short, i discovered the redis would generate 2 files under wp-contents and I deleted them and the site is back online just like nothing happened.

    ever since then whenever I turn on the redis, the site throws the same error..
    I uninstalled and reinstalled ‘phpredis’ from the server (v5.3.3).. disabled all other plugins except the vital ones like elementor & smtp & WC

    but no luck so far.. so i just deactivated the redis plugin.
    I am using WP version 5.5.3

    I am lost and not sure where else I should look upto.
    Is there anything else I should look into?

    Please help.
    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Till Krüss

    (@tillkruess)

    What are the two file names that were generated under wp-contents?

    Usually running redis-cli flushdb will fix all your problems.

    Thread Starter futureyoon

    (@futureyoon)

    I found 2 files as below.
    advanced-cache.php
    object-cache.php

    Just curious – is there any other files to be generated?

    Where should I run the command [redis-cli flushdb] ?
    cpanel > Terminal > copy and paste the command and run? that will do?

    Please advice.
    Thank you!

    Plugin Author Till Krüss

    (@tillkruess)

    I’d recommend learning about Redis first, before using this plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
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