• Resolved rruyter

    (@rruyter)


    Hello,

    When I use the site diagnostics. it displays and error about too many redirects.

    When i disable this plugin, the critical error is gone.
    All plugins are latest version.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter rruyter

    (@rruyter)

    The actual technical failure message is: Too many redirects (http_request_failed)

    Thread Starter rruyter

    (@rruyter)

    Hello,

    Plugin creators/maintainers, could you please post a reaction?

    Thank you,
    René

    Plugin Author Machine IT Services

    (@machineitsvcs)

    What plugin are you using for the site diagnostics? Or is it something with your hosting provider? Could you provide more information so we may diagnose the issue? This issue can be caused by several things. Also include the access log so I can see what URL it is trying to load repeatedly as it may have a GET parameter that must be whitewashed in the plugin. If no additional information can be provided, please privately send me credentials with which I can access the site diagnostics and SSH access or something I can use to view the logs, such as via email or my site’s contact form.

    Plugin Author Machine IT Services

    (@machineitsvcs)

    Also, would this be related?

    Thread Starter rruyter

    (@rruyter)

    @machineitsvcs no, it is not that issue. Sorry for getting back to you this late. In my next post what I can publically share about the issue i will and the rest I will send privately.

    Thread Starter rruyter

    (@rruyter)

    When I try to post on your contact page, my post is considered spam. Do you have other means for me to send you the access log lines?

    The tool I use is WordPress (Dashboard) -> Tools -> Site diagnostics (this is my translation of dutch to english)

    Thread Starter rruyter

    (@rruyter)

    i send it to your hopefully existent info email adress

    Plugin Author Machine IT Services

    (@machineitsvcs)

    Yes, I received it. Unfortunately the logs do not tell me much. The access log shows me a successful login 4 IP address, 2 of which appear to be visitors based on the addresses they visisted, and another IP being used to attempt to login, which is successfully redirected to the My Account (mijn-account) page by the plugin (but from what I can see doesn’t actually log in, or does so further on than the logs show), and the fourth and final IP address (which I’m assuming is yours) successfully accesses the Site Health (English translation) page (response code 200/OK), including several of the tests I can see in the logs. I’m unable to see the redirect issue you’re describing. If you would like me to look into this further, you can email me credentials at the same address you used to send the logs.

    Thread Starter rruyter

    (@rruyter)

    Yes, i got the same idea when i looked at the log lines. We’ll continue private and post the solution public i would say.

Viewing 9 replies - 1 through 9 (of 9 total)
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