Took money and ran

We paid for the premium add-on to get the posterboard view. Now our account isn’t seeing it – it won’t activate. I tried reaching out to support, but nobody is answering. Plus, you can’t reach out to support unless you pay, and our account is messed up saying we didn’t pay, so we can’t reach out to support through the site. I had to try responding to an old email, which I got no response to at all. Totally awful.