Tools have stopped working due to JSON error

  • Resolved fijisunshine

    (@fijisunshine)


    2 years, 4 months ago

    Great plugin!

    Recently, the Tools (such as Check File Permissions) have stopped working. When I click Check File Permissions, I get this console error in my browser:

    VM1065:1 Uncaught (in promise) SyntaxError: Unexpected token < in JSON at position 0

    The “Run” button appears as if it’s checking the file permissions but it never does. It just keeps running with no results shown.

    Any suggestions? Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    @fijisunshine have you tried checking for a plugin conflict? Deactivate all your site’s plugins except iTSec and if the issue resolves, re-activate the plugins one at a time to isolate the cause of the problem. You can also temporarily switch to a default WordPress theme to rule out the possibility of theme conflict.

    Thread Starter fijisunshine

    (@fijisunshine)

    Thank you, @shanedelierrr. The issue is now resolved.

    When I loaded the Tools page, several file requests were getting 404 errors and they weren’t loading. I reset the permalinks on my site and then these 404 errors went away. Now the Tools work again.

    Thanks again!

    Plugin Support chandelierrr

    (@shanedelierrr)

    Glad to hear that you were able to resolve the issue @fijisunshine!

Viewing 3 replies - 1 through 3 (of 3 total)
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