Tooltips show as alphanumeric string rather than expected glossary text

Please read this help doc https://creativeminds.helpscoutdocs.com/article/2059-cm-tooltip-glossary-troubleshooting-random-sequence and let us know if that helped

Thank you for the prompt reply.

If we disable “Move tooltip contents to footer?” we no longer get tooltips in the Woocommerce single product pages. We still get tooltips in glossary entries but they still show as random sequences of characters.

Toggling “Load the scripts in footer?” does not appear to make a difference.

Note that we are clearing the Jetpack cache and “Empty cache and hard reload” on the web browser between setting changes.

What would be classed as a “page builder”? We use Gutenberg but none of the usual suspects – Divi, Elementor etc. We do use Husky Products Filter Professional to “Ajaxify” the site but disabling this plugin doesn’t fix our tooltip problem.

We’re not considering Gutenberg the builder. It’s strange that following the usual steps to fix the issue doesn’t work. It may mean there’s some other variable that’s making it broken.

You’ve mentioned that the tooltips stopped working – does it mean they were working before? And what happened that they stopped working?

Tooltips worked perfectly before. Unfortunately we can’t say exactly when they stopped working.

We would need to login to the site to understand what causing it

Here’s how we fixed it:

(1) Enabled General Settings > Performance & Debug > Clear caches actively.

(2) Deleted and recreated any glossary items still showing with alphanumeric tooltips.